All posts by kenavenuemtg

Ken has been involved with consumer credit since 1971. He previously worked for GMAC and Citicorp. In 1993 he started a mortgage company eventually growing that business to a Mortgage Banker. In 2006 Ken, and his daughter Kirstan, bought all outstanding shares of the former company and, changed the name to Crown Home Mortgage Corp and moved to a new office. In 2011 Ken and Kirstan joined Avenue Mortgage in Naperville. Avenue Mortgage, is a division of CIBM Bank and and offers a complete line of mortgage products and funds the loans from their credit lines. Ken holds national and state mortgage certifications. Illinois recognizes the CMC designation; there are only 16 recipients for the entire state. Approximately 140 Illinois mortgage originators hold the CRMS designation. Ken sees himself as a creative advisor to his customers. "A mortgage is a often our largest personal financial investment opportunity." Together he considers cash flow, future relocation probabilities, tax implications, and borrowing ability. Our greatest complement is how many customers report that they finally understood the purchase or refinance process. Ken is a husband, father and grandfather. He has been married for 47 years and lives in Dupage County since 1963. He is also the President of St Luke's Health Care Foundation, owners of Soddo Christian Hospital in Ethiopia.

Do you have credibility?

Credibility boils down to four key behaviors:

1. Understanding and meeting the standards of others

These standards are the unspoken expectations that your coworkers have for you.

“First and foremost, understand what’s expected of you within this relationship. And sometimes expectations aren’t always bright-lined in a job description. You really have to build that relationship so you can understand what people want from you.”

2. Having a very narrow ‘say-do gap’

That’s “the space between your words and your actions. When it’s small, you’re consistent. When it’s large, you’re at risk of frustrating others.”

Maybe your coworkers consistently show up late for meetings or accept excuses for subpar work.

it’s about “making sure you’re the person who can follow through on your commitments.”

3. Communicating your intent and expectations to others

“You have to make sure that you see your success with and through other people,” The authors write that it’s better to communicate the “what” to your coworkers than the “how.”

In other words, give your team expectations for deadlines and deliverables — but not the exact steps they’ll need to take to achieve them. That way, you’ll inspire creative problem-solving.

“Chances are good,” the authors write, “that someone’s poor performance is a result of something you did not do versus something [your coworker] did do.”

  1. Holding others accountable when they fail to meet standards

Just as leaders should keep themselves accountable (see No. 2: the say-do gap), it’s important to hold your teammates responsible for their behavior.

Bottom line: Being credible at work is not about how you see yourself; it’s about whether others can trust you.







How to be a great Boss

  1. A great boss shares information.Have you ever worked for an information hoarder? Some bosses seem to think that every piece of information they share reduces their power and authority. In fact, just the opposite is true: great bosses know that sharing information empowers their employees, instead of diluting their own power.
  2. A great boss puts a lot of thought into hiring.Bad bosses think nothing of hiring a jerk with great credentials because they’re only interested in how that person will perform. Great bosses think of the entire team. They recognize that their current employees are going to have to work with the new hire every single day, and they look for someone who will complement the team holistically, rather than just fill in a certain skills gap.
  3. A great boss looks for and celebrates wins.Great bosses don’t have a “Why should I praise you for doing your job?” attitude. They look for reasons to praise their employees, both privately and publicly, and they take the time to celebrate milestones, instead of just driving everybody on to the next project or deadline. They understand that getting a paycheck doesn’t cancel out that inherent need to feel valued and appreciated.

    4. A great boss respects your time.
    Great bosses don’t give you the impression that their time is more valuable than yours. They don’t keep you waiting for scheduled meetings. They show up prepared and get to the point, instead of trying to impress you. And they don’t goof off on your time. It’s not that they’re unwilling to have fun at work, but they don’t do it at your expense, causing you extra stress or making it necessary for you to stay late to catch up.
  4. A great boss is empathetic.Bad bosses only see their employees from the perspective of how the employees reflect on them. If their employees are doing a great job, they look good; if their employees are performing poorly, they look bad. Great bosses, on the other hand, see their employees as more than just extensions of themselves. They’re able to get inside their employees’ skins and understand things from their perspective. That doesn’t mean they’re pushovers, or that they just say, “Oh, sorry you’re having a bad day; don’t worry about that deadline.” But it does mean that they recognize their employees are human and that they treat them as such.
  5. A great boss is accountable.Bad bosses are quick to point the finger when something goes wrong. They’ll throw their employees under the proverbial bus without a second thought. Great bosses understand that a large part of their job is being accountable for the team’s performance. They know that this just goes along with accepting a managerial role. That doesn’t mean that they don’t offer the team feedback on what is going wrong, but it does mean that they take the blame publicly. Even privately, they see the team’s failure as a failure of leadership on their part, and they act quickly to correct it.

    7. A great boss says thank you.
    Bad bosses think the work their employees do is something the employees owe them. After all, they’re getting paychecks, right? That’s true — but great bosses look past work as a transactional relationship and realize that people are putting a huge part of themselves into the work they do. They say thank you, even if it is “just part of the job.”

    8. A great boss doesn’t forget that people have lives outside of work.
     Bad bosses tend to see people as one-dimensional: they show up and get the work done, and the boss doesn’t have to worry about them again until the next day. Great bosses, on the other hand, never forget that work is just one facet of their employees’ lives. They never forget that they have families, friends, hobbies, and other interests and obligations outside of work, and they don’t infringe on their “real” lives — by asking someone to work late, for example — without a very good reason. And when they do have a good reason, they acknowledge that they’re asking for a sacrifice and express their gratitude accordingly.
  6. A great boss is a great communicator.It seems like some bosses will do anything to avoid giving a straight answer. They don’t want to say something they can be held accountable for later. Other bosses just don’t want to be bothered with clear explanations and solid answers. Great bosses say what they mean and mean what they say — and they say it clearly, so that people don’t have to read between the lines or try to guess their real meaning.

10. A great boss creates leaders. Have you ever noticed how sometimes all the promotions come from within one manager’s team? That’s no accident. Great bosses pull the very best out of their people. They inspire, coach, and lean into people’s strengths, and when their employees are ready for new challenges, they gladly send them on their way.

How to be a great boss


Give me a call